Thunderbird Community Forum

I just upgraded my desktop pc from Windows 10 to 11, and before the upgrade I used the Tools Export function to export my complete Thunderbird profile, so I could import it after the upgrade. Unfortunately the export file cannot be read on my upgraded pc using the Import function - Thunderbird gives me error messages every time, that suggest the exported folder might be corrupted or invalid.

My IMAP emails are fine, as I have set those accounts up from scratch and the folders have now populated with all the emails - the problem is all my filed emails, dating back many years, which were all stored manually in a filing system under Local Folders.

I tried manually copying across the individual files from the extracted back-up folder into my live Thunderbird profile and then reopened Thunderbird...which worked to some extent...as in, all the folders are there, but no emails are showing! It shows no messages under each folder, even though if you look under the Profile you can see that the email files exist.

I tried various ways to bring them in, including zipping one of the folders and trying to import from the zip file (which also brought in a folder but no emails) but even though the email files are clearly there under my profile, Thunderbird shows 0 messages in all my Local Folders. It's as though it is unaware the files exist, so I suspect it needs them to be formally imported somehow?

I would hate to lose the emails, as they document important information and purchases etc over many years, along with archived emails for my charity work, social events, etc. As I said, I can see the files are there but simply copying the files to my profile has only worked to the extent the filing 'structure' is visible, Thunderbird doesn't display any of the emails.

I have included two images...one of my Thunderbird Local Folders as they currently look, and the other showing the backed up files existing in my Profile, which I hope are helpful.

Can anyone help please? I am running a desktop PC on Windows 11. Thanks, David.

I’m getting winmail attachments on my iPad. Most of it is from one specific sender. On the other hand. My partner is getting from the same sender and he can open on his iPad. That’s why I think it’s a setting on my side. Can any body please help me

I see THREE address book entries in Thunderbird 128. All Address Books Personal Address Book -my gmail account- Collected Addresses

It is POSSIBLE to create other address books? I WANT one named "Ministry" for specific activity contacts! Is Thunderbird NOT designed to handle this??? I can see that one might want a number of function/activity-specific books to deal with separately.

I'm running Thunderbird 115.10.1 on Microsoft Windows 10.

I do most of my work in a unified inbox that has three accounts -- 2 POP, 1 IMAP. I added the IMAP account more than a year ago, at least as far back as 102.15.0, and it has never worked right in the unified inbox.

If I open the account inbox directly, I can delete a message (although I don't understand the way the UI works for this account): I press the "delete" button, the header in the message list gets a strikethrough line, and some time later the message vanishes from the inbox.

If I open the unified inbox and delete a message from either of the POP accounts, it vanishes immediately. If I delete a message from the IMAP account, nothing happens in the UI for the unified inbox -- but if I look at another tab where I have the IMAP account inbox open, I see the strikethrough line. Eventually the message vanishes from the IMAP account inbox, and when I look back at the unified inbox, I can see that it has vanished there, too.

Is this as simple as failing to render the strikethrough in the unified inbox, or is there something worse happening here?

I have one email setup however I can't get the second email set up which is a gmail account. I keep getting an error message from gmail. I can log into the account from firefox so password and email address is correct. Everything looks good to me I have attached the error I am getting from gmail. thank you, Rick

Hello,

restoring email in thunderbird has stopped with mai 2024. How can this fixed?

please ask me for concrete support. Do no send me to the next address.

koffie

HI -- My email accounts (2) vanish and I have recquire them to sign back in

I have my one main account up and running again (for now) but my secodary account I can't recall my password.

is there any way to keep my secondary account but update and change the password for it??

Won't allow me access - keeps kicking me out - until I can get the account and password to match up

Many thanks!!!

Hello, it is not possible to sing in. My Password never aceppt. eMail don´t work never. It´s cruel to want to work with Thunderbird eMAil, This is how i am driven away to Microsoft. For me a desaster. Annoyed, frustrated Norbert

I want to switch from Outlook to Thunderbird. I installed Thunderbird and wanted to import all E-Mail-Folders from Outlook to Thunderbird. But only part of the folders and Mails are available in Thunderbird. Do you have any idea how this problem could be solved ? Thank you Harald Groß

I have two long-established email accounts, both provided by siteground. I've used both successfully for years. Now, one still works for sending and one doesn't. I've checked the SMTP settings for both and they are the same, except of course for Description and Server Name. Here's the error message I get.

Hello! I recently got the update to Thunderbird 128 on my PopOS laptop via sudo apt update/upgrade. I don't know what the previous version was. Since the update, Thunderbird will spike my CPU to 120 - 140% (per command-line "top") if I have an interaction with it (e.g. reading and then deleting an email that was received) after the program has been sitting idle for several minutes. After a few minutes of loud fans, things calm down again so I presume Thunderbird is doing some sort of maintenance routine that completes successfully.

I do not have the global search index thing turned on. I did not change the default mailbox db idle time. I do have rather large mailboxes that are synced via SMTP, from three different providers. There are dozens of folders (not hundreds) containing thousands if messages (but not tens of thousands). Hopefully that gives an idea of scale .. I don't have a massive overload of untended email history but I do have a quantity of historical emails that the system has to deal with.

I followed the excellent directions online to obtain a profile during one of these high-cpu sessions. It is available at https://share.firefox.dev/4dAmyAz

Please let me know if there is anything further I can do to help diagnose this issue, such as generating more specific profiles. The high-cpu state is a pretty common occurrance now.

Just what the subject line says. Go looking for something and Search doesn't find it. Even after I remember the email and find it, Search does not find it.

Why is this? It is un-usable, actually as it happens all the time.

For instance, putting in a company name like "walmart.com" will find some but not all the emails with walmart.com and certainly not the most recent ones specifically with a person's name.

When trying to send emails from Thunderbird, I either get an error message that they have timed out, or that the server may be unavailable or is refusing SMTP connections. This problem started out of the blue on Friday 20th Dec. I can send emails by logging into my email provider 123-Reg without any problem. Any help appreciated.

The Inbox show have 1 message,but the dialog cant display message. when i use [search message] in inbox ,the message can display. Thanks,Have a good Day! Richard Lee

I reset my PC and saved the wrong profile path, so i cant restore my thunderbird profile the normal way. However, I exported the profile to my phone and the thunderbird android app, where it is still stored. Can I export my profile from the App to then import it on the PC version? thx for your help!

I have several errors associated with the unified folders display. I have 6 email addresses coming in to Thunderbird. 3 are IMAP and 3 are POP. I have the POP addresses consolidated into the "Local" Folders Inbox, Sent, Trash etc. In the "All Folder" account views, the Local folder correctly displays one Inbox, one Sent, one Trash etc. The 3 POP emails accounts are being consolidated appropriately. However,in Unified folders, the Local folder as well as all of the individual POP addresses are now listed for the Inbox, Trash and Junk folders. There is now no consolidation.

Also, the Unified folders themselves are extremely slow in working. Accessing the properties for the Unified Inbox, Trash or Junk folders results in a long wait with Thunderbird entering a not responding state. Right click operations on the unified folders do not work at all. I cannot select properties, I cannot mark as read, empty or otherwise manipulate the folder. I must go to the individual accounts to manage any folder content. Which I would think makes the whole concept of Unified folders moot.

I am not at all certain what may be the root cause of this rather longstanding problem. I have deleted the smartfolders directory, have deleted the virtualfolders.dat and foldercache.json and foldertree.json files. Nothing seems to work.

Any suggestions?

I run Thunderbird, Thunderbird ESR, K-9 or Thunderbird. Windows 7, 10 and 11, Linux and Android 5.1 and 12.

My desktops all have a gmail and yahoo.co.uk email addresses. Each account is linked to there respective contacts server but all my contacts are in one gmail account which has lost most of the contacts in recent months, that is, only the contacts that I have used recently are still present. So I have been investigating the settings and adjusting in some cases.

Some instances all the account are still linked to the contacts servers. Other cases only some of the accounts are still linked and I want to re-establish the other accounts that have become local accounts, these still have my full complete address book.

Lastly between K9, thunderbird, contacts google I don't know what went wrong but I like advice on how to avoid the problem in future. In the meantime seasons greatings, no hurry my christmas messages will have to wait.